01Definitions
"Claver", "we", "us" is the company at 200 SE 1st St, Suite 500, Miami, FL 33131, USA. "You" or "Customer" is whoever signed up; the company, or for sole props the person behind the laptop. "Service" covers the Claver web app, mobile app, API, and docs. "Customer Data" is anything you, your team, or your end-customers put into the Service. "User" is an employee, contractor, or anyone else you let into your workspace. "End-Customer" is the homeowner or business you serve and whose info you record. "Order Form" is any signed quote, online checkout, or invoice that points back to these terms.
02Acceptance & eligibility
You're 18 or older and have authority to bind your company. Clicking "Create my workspace", entering a card, or logging in is acceptance. If you don't agree with what's on this page, don't sign up.
03The service
Claver is software for small field-service businesses. We give you a non-exclusive, non-transferable, revocable right to use it for your own business while your subscription is active.
Features change. We add things, sometimes we kill things. If we materially reduce functionality on a paid plan, the account admin gets at least 30 days' notice in writing.
04Your account
- Keep your credentials private. Whatever happens under your workspace is on you.
- Each user gets their own login. Don't share them.
- If you suspect your account is compromised, write [email protected] the same day.
- You're responsible for the laws that apply to your business: TCPA, CAN-SPAM, employment, payment-card rules, sales tax. We give you the tools, you run the business.
05Fees, billing & renewals
- Subscription fees. Billed monthly or annually in advance, in U.S. dollars, on the card on file. Non-refundable except as the Refund Policy says or the law requires.
- Auto-renewal. Each term renews for the same length until you cancel. Cancel any time from Settings → Plan; it takes effect at the end of the current period.
- Plans & included seats. Each plan includes a set number of users (Starter 2, Crew 5, Business 20). We can change a plan's price or included features with 30 days' notice.
- Usage fees (outgoing SMS, voice minutes, extra storage). Billed in arrears, disclosed before you spend.
- Taxes. Prices exclude sales tax, VAT, GST. You pay those if they apply.
- Failed payment. If a charge fails and you don't fix it within 7 days of written notice, we suspend the workspace.
- Price changes. Recurring price increases get 30 days' notice and apply at your next renewal.
06Customer data & privacy
You own your Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process it strictly to deliver the Service to you. End-customer personal data is processed on your instructions under the, which is part of this contract.
We don't sell Customer Data. We don't use it to train AI. Aggregated, de-identified usage stats are fair game for improving the product.
When you leave, we keep Customer Data exportable for 30 days, then delete inside 90 days. Some records (billing, tax) we have to keep longer; the Privacy Policy spells those out.
07Acceptable use
You also agree to the Acceptable Use Policy. Break it and we can suspend or terminate.
08Third-party services
The Service integrates with Stripe (payments), Twilio (SMS/voice), SendGrid (email), Mapbox (maps), Google (calendar, reviews, booking), and others. Their terms apply when you use them. We don't answer for their outages or policy changes, but we'll keep the integrations working as best we reasonably can.
09Intellectual property
We own the Service: software, designs, trademarks, content. You own your Customer Data. Nothing here transfers either.
10Feedback
Send us feature requests and bug reports. If we ship them, we don't owe you anything.
11Warranties & disclaimers
We warrant the Service will perform materially as our docs describe. OTHER THAN THAT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We don't promise zero downtime or zero data loss.
12Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER SIDE IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. EACH SIDE'S TOTAL LIABILITY IS CAPPED AT THE GREATER OF (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND (B) US$100.
The cap doesn't apply to: (i) your payment obligations, (ii) breach of confidentiality, (iii) IP infringement, (iv) gross negligence or willful misconduct, or (v) anything the law won't let us cap.
13Indemnification
By you. You'll defend us against third-party claims about (a) your Customer Data, (b) your violation of law, or (c) your breach of these terms or the AUP. You'll cover the damages awarded.
By us. We'll defend you against third-party claims that the Service infringes their IP, and cover the damages, as long as you tell us fast and let us run the defense.
14Term & termination
These terms run for as long as your subscription does. Either side can terminate for material breach that isn't fixed within 30 days of written notice. We can suspend or terminate immediately for security risk, payment failure, or AUP violation. When it ends, your access stops and we delete data per Section 6.
15Disputes & arbitration
Florida law governs these terms (we ignore conflict-of-laws rules). Disputes go to binding individual arbitration administered by JAMS in Miami-Dade County under its Streamlined Rules. No class actions.
Exceptions: small-claims court is fine, and either side can ask a court for an injunction to stop IP infringement.
Opt-out: email [email protected] within 30 days of first accepting these terms with your name and account email. You're then out of the arbitration clause.
16General
- Entire agreement: these terms, the DPA, AUP, Privacy Policy, and any Order Form are the entire agreement between us.
- Order of precedence: Order Form > DPA > these terms > AUP > Privacy Policy.
- Modifications: we may update these terms with 30 days' notice for material changes; minor wording fixes are immediate.
- Assignment: you may not assign without our consent. We may assign in a merger, acquisition, or sale of assets.
- Force majeure: neither party is liable for delays caused by events beyond reasonable control.
- Notices: email [email protected]; we'll notify you via the email on your account.
- Severability & waiver: if any provision is unenforceable it'll be modified to the minimum extent needed; failure to enforce isn't a waiver.
- Independent contractors: nothing here creates a partnership, agency, or employment relationship.
- Export: you'll comply with U.S. and other export-control laws and won't use the Service in OFAC-sanctioned territories.