Per-Tech Performance Reports: a manager scorecard for every technician

If you run more than one truck, the question that keeps you up isn't how busy are we, it's which tech is actually pulling their weight, and which one is quietly costing you. Per-Tech Performance Reports answer that with a single scorecard: jobs per day, on-time percentage, revenue, and average job time, ranked across your whole crew.

What are Per-Tech Performance Reports?

Per-Tech Performance Reports are a manager scorecard that splits your business metrics out by technician. Instead of one company-wide total, you get a row for each tech showing how many jobs they complete per day, how often they hit the booked window, how much revenue they generate, and how long their average job runs. It turns a gut feeling, "I think Marcus is faster", into a number you can stand behind in a one-on-one.

It is a reporting view, not another thing to fill out. The data is already in Claver the moment a job is scheduled, started, finished, and invoiced. The report just reads it back to you, sorted so the standouts and the stragglers are obvious at a glance.

How it works

Every number on the scorecard is computed from work your team already records in Claver. There is no separate tracking step and nothing to key in twice:

• Jobs per day counts completed jobs from the schedule and the dispatch board over the period you pick, divided by the days each tech worked.
• On-time % compares the tech's actual arrival against the appointment window the customer was given, so a tech who books tight but shows up loose has nowhere to hide.
• Revenue per tech rolls up the invoices attached to that tech's completed jobs, so production is measured in dollars collected, not jobs touched.
• Average job time uses the on-site start and finish timestamps to show who runs efficient and who runs long.

Pick a date range, and the report ranks the crew. You can read it top-to-bottom as a leaderboard, or open a single tech to coach against their own trend. Because it sits on the same job data as the schedule, dispatch, and invoices, the scorecard never disagrees with the rest of your business, it's the same truth, sliced by person.

Who it helps, by trade

Any shop with more than one tech benefits, but the metrics earn their keep fastest where small per-person differences repeat all day:

• HVAC and plumbing. When a no-cool call or a leak can run 45 minutes or three hours, average job time and revenue per tech tell you who diagnoses cleanly and who keeps coming back for callbacks. See Claver for HVAC and Claver for plumbing.
• Recurring-route trades, lawn care, pest control, pool service, cleaning. On routes of recurring stops, a tech who runs even ten minutes long per visit can blow a whole afternoon's route. Jobs per day and average job time show you who keeps the route tight. See lawn care, pest control, and cleaning.
• Electrical and other dispatch-heavy trades. When you're deciding who gets the next emergency call, on-time % and throughput tell you who to trust with the customer who's already frustrated. See Claver for electrical.

For a recurring-service business, the scorecard does double duty: it protects route margin during the busy season and it gives you the evidence to reward the tech who consistently does it right, instead of just the loudest one.

What's included, and on which plan

Per-Tech Performance Reports are included on the Crew plan at $39/mo for up to 8 users. They are not part of Starter ($19/mo), which is built for solo operators and very small shops who don't yet have multiple techs to compare. There are no per-seat fees and no separate charge for reporting. The scorecard is part of the flat Crew price.

Crew surrounds the reports with the operational tools that generate the data and let you act on it:

• Drag-and-drop dispatch, GPS, and route optimization. Assign the work and capture the timestamps the scorecard reads.
• GPS history playback. Replay the day's route per tech as proof of service when an on-time number is questioned.
• Payroll calculator. Turn hours into pay, separate from the performance view.
• Team chat, two-way SMS, good/better/best proposals, and QuickBooks sync.

If you want commission tracking and full job-costing on top of the per-tech view, those live on the Business plan ($79/mo). Browse the full lineup on the features page or compare tiers on the pricing section.

What it doesn't do yet

Honesty matters more than a tidy feature list, so here's the straight version:

• It is a scorecard, not a pay engine. It shows who's productive and accurate; the Crew payroll calculator handles hours and pay, and commissions are a Business-plan feature. The report won't cut a check.
• The numbers are only as good as what gets logged. If techs don't mark jobs started, finished, and completed in Claver, average job time and on-time % thin out. The data is a byproduct of running the day in the app, so the habit comes first.
• It measures, it doesn't manage. The report tells you who's running long; the coaching conversation is still yours to have.

What it does do, reliably, from data you're already creating, is give you one screen that shows who's carrying the day, so your one-on-ones and your route decisions run on facts instead of hunches.

See it inside Claver

Per-Tech Performance Reports come standard on Crew, alongside dispatch, GPS, route optimization, and the payroll calculator, everything you need to run a multi-tech shop and prove who's making it work. Start in minutes for $39/mo, month-to-month, with your data exportable as CSV any time you want it. Want the wider picture first? Read our roundup of the best field service software for small businesses or tour the full feature set.